Dr. Les Schwab is a primary care physician with 37 years experience in medical practice and an extensive record of healthcare organizational leadership. In his roles he has been directly responsible for clinical operations, quality and safety, practice design (including construction of the Patient Centered Medical Home and of the Accountable Care Organization), and leadership development. More recently he achieved certification as a coach; in addition to a coaching practice focused on the needs of medical professionals, he is also currently engaged in training and research activities aimed toward improving the healthcare environment for patients and professional staff.