Membership Services and Administrative Support Why I care about the Institute of Coaching: It is in my nature to support and assist and the IOC gives me the opportunity to support our members and team in many ways. I love being a part of such a positive community of coaches. About: Susan came on board with the Institute in late 2009 to assist at the annual Coaching in Leadership & Healthcare Conference. Susan is currently responsible for IOC membership services and administrative support to the IOC team. Susan has spent 20+ years in the administrative field in a wide variety of companies including Research and Special Programs Administration of the U.S. Department of Transportation, Computer Sciences Corp., a major construction supplier and commercial plumbing company. Susan’s free time is spent enjoying family, reading, writing and passionately following her beloved Boston Sports teams.