Susan Pahl is Founder and CEO of Shift Coaching Inc., a dedicated leadership, team and group coaching organization. Shift focuses on optimizing business performance through an integrated, context based approach to coaching. Shift works with business leaders to enhance their ability to lead, manage and execute against business strategy. Shift provides them with the tools to create the environment to raise productive and positive teams.

Specialization and Expertise

Susan is an innovative leadership and team coach with 25 years domestic and international business experience. Susan has demonstrated success in working with both leaders and teams in corporate environments that are experiencing change, significant growth, or transformation. She works with leaders to leverage their most valuable resources, their human capital, in order to create a resilient work force in the face of fiscal constraint.

• Extensive experience coaching multiple levels of management from C-Suite business leaders to frontline managers
• Expertise in coaching within the context of the business in order to enhance behaviours that support the corporate strategy
• Using a coach approach to facilitate people development
• Uses concrete measurement tools and team coaching skills to create a healthy social context within a team

Experience

Susan understands complex organizational challenges due to her extensive senior executive experience.

• Held senior executive roles with multi-national organizations and served on global management teams
• Worked with a large Entertainment Organization to shift their culture to meet the changing requirements of the business. Introduced and integrated leadership and team development and coaching programs in order to strengthen the leadership skills of the executives and gain better business alignment.
• Supported the transformation of operational managers into strategic leaders at a large technology company by creating a coaching and development experience that positioned them to address the changing needs of their organization and of their clients.
• Supported the leaders of a large life insurance organization in moving to a globally shared service organization. The coaching and development programs were critical to implementing this paradigm Shift.

Susan’s clients feel her positive energy and say she really walks her talk, is a great listener and a compassionate coach that gets results. Her specialty is working with executives and teams to improve the social context, which in turn improves efficiency, effective decision-making and overall improved business results.

Credentials and Qualifications

• University of Toronto, Psychology
• Adler Trained and Certified Coach
• Certified Organization Relationship Systems Coach
• Currently completing a Masters Degree in Coaching, Middlesex University, UK
• Fellow with the Institute of Coaching at Harvard
• Member of the World Association of Business Coaches
• Member International Coach Federation

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