Dr. Om Lala, MD, MBA, MPH, is a Senior Researcher in Organizational Behavior at Harvard Business School, Strategic Adviser at the Institute of Coaching, and a Senior Director at NYC Health + Hospitals. At Harvard, where he previously earned his BA, MD and MBA, Dr. Lala has done a range of work in the fields of executive coaching and well-being research, including co-authoring Harvard Business School's first in-depth case on executive coaching, “Coaching Makena Lane”. Concurrently, as a healthcare executive at NYC Health + Hospitals, New York City's public hospital system serving 1.4 million patients, he has managed a team of coaches to catalyze operational transformation and quality improvement at 70+ clinics and continues to lead technology initiatives that improve patients' access to care.
Previously, Dr. Lala was a management consultant at McKinsey & Company, where he served clients in health care, education, and the public sector, while also serving as a Coach to new Partner-level hires. Additionally, Dr. Lala co-founded a consumer health technology startup in pediatrics that raised $3.5 million in venture capital funding. Having served as Economic Policy Advisor in President Obama's 2012 re-election campaign and Special Assistant to the former Assistant Surgeon General, he is passionate about the potential for behavioral science to improve the effectiveness of public policy. In addition to graduating from Harvard Medical School and Harvard Business School with his MD/MBA, Dr. Lala graduated with a High Honors degree in Government and Health Policy from Harvard College and an MPhil in Public Health from the University of Cambridge, UK.
The best organizations can rarely survive a poor manager's reluctant efforts to lead them, and even the most average organizations can be made great by a ...
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