Episode Description:

In this episode of Coaching Revealed, hosts Austin Matzelle, and Emily Terrani are joined by Jeffrey Yip, researcher and associate professor of management studies at Simon Fraser University. The episode focuses on Simon’s research into the subject of listening in leadership and coaching.

So how do we know if we are properly listening? Through his academic and professional career, Jeffrey has explored psychology, leadership, and management as he has explored what contributes to effective or ineffective listening. Drawing from his extensive research on the transformative power of listening on working relationships and leadership, Jeffrey introduces his Listen and Build framework as a practical way for individuals to continually hone their listening skills.

In addition to the framework, Jeffrey introduces the simple concept of “pain storming” which helps leaders and coaches to move towards creating collaborative solutions even when encountering difficult situations.

In this episode, Austin, Emily, and Jeffrey cover:

• Why leaders consistently overestimate their listening ability and how this impacts coaching effectiveness
• The concept of naive realism and how it prevents us from truly hearing different perspectives
• The three key capacities for effective listening: suspending judgment, taking perspective, and empathy