The role of organizational leaders in employee emotion management: A theoretical model

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The role of organizational leaders in employee emotion management: A theoretical model
The Leadership Quarterly

The actions of organizational leaders are important determinants of the emergence management and consequences of employee emotional experience. However the nature and dimensionality of leader emotion management and the behaviors that constitute such management are largely unknown. The authors present a comprehensive theoretically-derived model of leader emotion management which clarifies the nature of emotion management and its role in leadership. This model also delineates the knowledge and skill-based antecedents of emotion management and
the consequences of such management. Specifically we propose linkages between particular KSAOs and specific emotion management dimensions and between those dimensions and particular individual and organizational outcomes. The model is meant to serve as a framework to guide empirical efforts in investigating the nature and correlates of leader emotionmanagement.

Citation: 
The Leadership Quarterly 25 (2014) 563 – 580

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