In this highly interactive and informative webinar, professor of organizational behavior, Dr. Avraham Kluger will define a core competency for coaches and the focus of his extensive research: listening. He will review several practical studies and academic theories to help coaches understand the key elements of effective listening and its impact. Pulling from his award-winning research, he will discuss the powerful effects of listening on work and nonwork outcomes that emerge from empirical studies. Reviewing some of the obstacles that prevent people from listening well, Dr. Kluger will share his perspective on practical approaches to improve your listening skills, including the latest research on how to train yourself and others to be better listeners.