Nancy A. Purdy, RN, CNOR, ACC

(315) 730-1225 | purdy.nancy1@gmail.com

Healthcare Leader, RN, ICF-Certified Coach & Consultant

Leadership Development | Service Excellence | Patient Experience

Healthcare leader, RN, ICF-certified coach and consultant whose work is grounded with over 15 years of operational leadership in non-profit healthcare and public health. Understands nuances and challenges of healthcare organizations and employs an intuitive sense of where and how to execute change. Partners with leaders, physicians, nurses and teams to ensure clinical, patient and business outcomes through fostering leadership, employee engagement, performance improvement, quality, communication, culture change, and talent management. A trusted advisor with unique background of leadership, nursing and coaching.

Leadership Coaching & Consulting

Leverages proven principles and strategies to promote and foster leadership effectiveness. Graduate of the Hudson Institute Coach Certification Program, member of Harvard Medical School Coaching for Leadership and Healthcare, and certified as ACC by International Coach Federation. 

Representative coaching engagements:

• Coached Director on positive influence, authenticity and conflict management; leader became more successful in original and expanded roles. 
• Coached physician to overcome relational obstacles with MD partners and better lead office staff; MD hired new office manager and had difficult conversations with colleague to resolve conflict.
• Coached team leader to improve communication and leadership agility; leader improved performance in role and is prepared for promotion.
• Coached RN coordinator in 1st leadership role on conflict management and leadership style; leader onboarded successfully, made significant contributions to the installation of the electronic medical record, and improved presence, engagement and delegation.
• Coached successful RN coordinator to effectively manage low performers; leader developed skill in conflict management and having difficult conversations.
• Coached physician struggling with influencing hospital leadership; MD redefined purpose, established strategy and built relationships, increasing business and physician recognition.

Employee Engagement:  Achieved outstanding employee engagement results through challenge, support and inspiration. Overall Employee Satisfaction of 95-97% for 7 consecutive years and nationally high ranking for team conflict management skill (Press Ganey). Highest satisfied clinical staff within St. Joseph's Hospital Health Center, per employee survey.

Talent Development:  Recruited and developed nine employees for promotional advancement. Created and implemented strategies to achieve organizational goals, monitor performance improvement and clinical outcomes, align and develop team. Built wellness, retention and engagement through committee leadership in performance management, leadership development, surgical services and employee wellness.

Credentials

Team Coaching International Certification, 2015

Associate Certified Coach, International Coach Federation, 2013 - Present

Harvard Medical School, Coaching in Leadership and Healthcare, 2013, 2014, 2015

Insight Institute, Inc., Insight Inventory Coach Certification, Kansas City, MO, 2013

Certified Leadership and Transition Coach, Hudson Institute of Coaching, Santa Barbara, CA, 2012

LifeWings Leadership Training, 2011

National Conference of the Institute for Healthcare Improvement (IHI), 2008-2011

Membership & Associations

Member, Association of Public Health Nurses

Member, Board of Directors, Cayoga County Rural Health Network

International Coach Federation, Associate Certified Coach/ACC and Member

Institute of Coaching, McLean Hospital, Harvard Medical School Affiliate

Metro DC Chapter International Federation of Coaching

Association of Perioperative Nurses

Central New York Operating Room Managers

Appointee, Auburn Industrial Development Authority

Education

Graduate, Hudson Institute

BSN, Magna Cum Laude, Nazareth College, Rochester, NY

Diploma in Nursing, St. Joseph’s College of Nursing, Syracuse, NY