Rachel is a social worker turned IT business strategist who has been obsessed with delivering our customers success at ServiceNow since 2014. As the Director of Customer Outcomes Expert Services for the Asia Pacific and Japan, she provides business and technical leadership for the best talent in the ServiceNow ecosystem, accelerating platform adoption and driving customer business outcomes.
Rachel specialises in bringing an authentic and fresh approach to business or project problems and uses her executive coaching and leadership skills to build high performing teams who consistently excel in often changing and multi-faceted environments.
Her key to success is providing her clients with flexible and appropriate outcome-based delivery which aligns with their goals and strategy. Rachel has a strong history of achievement for her clients, coupled with her relentless focus on delivering value.
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