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Do actions speak louder than words? Differential effects of apology and restitution on behavioral and self-report measures of forgiveness

We built upon previous laboratory studies by examining the independent and interactive effects of restitution and apology on behavioral and self-reported measures relevant to forgiveness. Undergraduates (N¼155) received two of 10 tickets in a distribution. Some thought another participant was the distributor; others thought it was random....

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