Read any popular management text and you’re bound to find a section on the importance of feedback. Yes feedback is important but it is not always helpful. In fact when used inappropriately feedback can disrupt performance. This article will introduce you to the role and importance of feedback: when to use it and how to use it effectively....

This is an article on Emotions and Leadership

This paper seeks to bridge and integrate the disciplined and rigorous practice of Design Conversation with the professional practice of coaching within the organisational setting. Argument is made that coaching is uniquely positioned to serve as a tool and process for facilitating genuine and effective dialogue at the organisational level....